Support Center – Zeagoo
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Support Center

Presale Information

Can you tell me more about ZEAGOO?
Welcome to ZEAGOO!

ZEAGOO is your one-stop online shop for today's most daring, exciting and edgy fashion apparel. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of every aspiring fashionista. The original idea is to share the latest news and fashion trends on women's clothing with fashion-forward, free-thinking girls, and we offer fast fashion worldwide.
Our vision:

ZEAGOO was established with a clear vision: to provide the very latest in compelling designs for the fashionably hip along with providing exceptional value, quality, and superb customer service. We offer a select choice of clothing, shoes, accessories and more to deck out your wardrobe with style.
Our aspirations:

Our exciting brands consist of emerging new designers and our discerning buyers have a keen eye for the best look anywhere so you can always find a style to call your own. Fashion is more than simply style: it also represents our aspirations, which is why our designs are as unique and individual as you.
How can I buy from ZEAGOO as a wholesaler?
Wholesale:

Thank you for your inquiry. For all wholesale inquiries, please send an email to: service@zeagoo.com.

Please also include the following information:

1. Model of the item you wish to purchase.
2. Quantity (minimum 50 items).
3. Shipping address.

If the items are available, our wholesale manager will calculate the best total price for you including shipping to your address, handling and insurance.
Where is ZEAGOO located, do you have a physical store?
We offer products internationally from warehouses all over the world. Currently we do not have a physical store.

We will ship from the warehouse according to the items you purchase.

Order

Can I make changes to the order I just placed?
You just can modify your order before the order been processed. If you need to modify your order, please immediately contact our Customer Service team with your modify request details, if too late,changes cannot always be guaranteed.

Note: COD orders and the orders paid by kalana will no longer be able to modify the order information after customer submits the orders.
How can I change the items in my order?
You can cancel the order in your account and place a new one with the items you want.

For orders which are ‘dispatched/Partial order dispatched’ or ‘shipped/Partial order shipped’, we cannot edit/change the items anymore.

If you have any questions, please contact us as soon as possible.
How to cancel my order?
There are 2 possibilities:

1. For unpaid orders:

If you haven't paid your order and wish to cancel, go to your account>>"My Orders". Please click this button ”Cancel”to cancel your order.

2. If you have paid:

Please contact us as soon as possible.

Please note that orders that are “dispatched“ or “shipped out” cannot be canceled.

After I have canceled my order when will I get my refund?
1. Refunds to PayPal: 2 business days

2. Refunds to credit card: 7-14 business days

We will complete the refund within 7-14 business days on our end. The actual time will be between 7-14 business days before the money reflects in your bank account. This mainly depends on your credit card company. You can ask them for more details.

Returns

Is Buying On-Line Safe?
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Do I have to pay anything to return my items?
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How do I return an item?
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Shipping

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