Return Policy – Zeagoo

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Conditions

  1. All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any item(s) that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable, in most cases.
  2. The following items cannot be returned or exchanged, including lingerie, swimwear, beauty items, Lucky Bags, masks, protective equipment, items with non-returnable marks, and free gifts, please contact our Support Center first for the above items if they have issues.

Notes

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

How do I apply for an after-sales?

  1. Sign into your ZEAGOO account.
  2. Find the order in My Orders, click the "Return & Exchange" button.
  3. Select the item(s) you would like and the reason(s) to request the refund/return.
  4. We'll be in touch with solutions after we receive your information.

Important notice:

  1. To return a package, please contact our Customer Service for a return address. Please do not send your return to the sender's address on your package.
  2. Please make sure you don't include items not from ZEAGOO by accident in your return package. We will not be responsible for sending back those items to you.

Refunds
Once we receive your return, please allow 1 to 3 business days to process your returns.

  • PayPal account refunds: Up to 48 hours
  • Credit card refunds: Between 7-14 business days
  • For some debit and credit card refunds to the original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@zeagoo.com.

Still Need Help?

Please contact our Customer service at service@zeagoo.com to get the return address. We will do our very best to help you and reply to all messages within 24 hours in business day.

Phone: +1 4143063389

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