What guarantees do I have?
30 Days Returns Warranty
If you are not satisfied with the items you receive, we can easily arrange an exchange or a refund for you within 30 days of receiving your items.
- All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any item(s) that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable, in most cases.
- The following items cannot be returned or exchanged, including lingerie, swimwear, beauty items, Lucky Bags, masks, protective equipment, items with non-returnable marks, and free gifts, please contact our Support Center first for the above items if they have issues.
- Shipping is free on your 1st return for any order. Starting from the second returns, the return shipping fee will be at your own cost. Please contact our Support Center for the returns.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
7 Days Price Guarantee
If you found the same goods you bought end up discounted to a lower price within 7 days after your purchase at ZEAGOO, you could claim a refund of the price difference.